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FAQ

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Wholesale Account Application
Account Credit Application
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About us

Do you sell directly to the public?
We believe that physical stores offer the best experience when purchasing our jewelry. So in 2012 we made the decision that our business would focus strictly on wholesale accounts. We are happy to direct you to a store near you who carries our work. You can also purchase online at ArtfulHome.com
Where is your jewelry made?
All of our designs are handmade in the USA, in our studio in Central Florida. We have a team of highly trained metalsmiths and artisans who work full time making the beautiful jewelry we sell.
Where is your jewelry sold?
We sell through many locations around the United Sates. To find the nearest location, please go to our find a store directory.
If there are no retailers near you, you can ask your favorite jewelry store about us.
What is the best way to get in touch with you?
Please go to our contact page for details. We are in the studio Monday through Friday from 10am to 6pm (EST).
What is your shipping address?
Always get in touch with us first before shipping jewelry to us so we can expect your package. Please go to our contact page to see our shipping address.
What if I need a repair?
If an item purchased from us is in need of repair please contact the store where you purchased it. We will work directly with the store to make sure you item is repaired promptly.

Metals & Finishes

What is 14K Gold Filled and does it last?

Gold filled is an amazing, great quality alternative to karat gold. It is made by pressure bonding a thick layer of 14K gold to an alloy, such as rhodium (a member of the platinum family) or brass. It has 100% more gold than plating and by government regulation, is required to be at least 5% karat gold by weight.  Gold filled is much more valuable and tarnish resistant than gold plated.  It does not flake, rub off, peel, crack or turn your skin green or black. As a matter of fact, most people who can wear gold can also wear gold filled without worries of any allergic reaction to the jewelry.  Gold filled jewelry is an economical alternative to solid gold. It looks like karat gold because everything you can see and touch is karat gold. Gold filled items are generally considered lifetime products: they offer many the same characteristics as solid gold such as strength, durability and beauty…but at a fraction of the cost!

What is 14K Gold Vermeil?

Vermeil is a precious metal made of sterling silver with a 14K gold overlay.  Vermeil is delicate and the gold can and will wear off over time, however, we use a thicker layer of gold than many other companies to ensure your piece will last as long as possible.

What is Sterling Silver?

Sterling silver is an alloy which means it contains more than one metal. Our sterling consists of 92.5 percent pure silver and 7.5% of another alloy containing copper and/or brass. This is much different than silver plating, where a layer of silver is placed over another metal or alloy, and can be scraped off and tarnishes easily.

What is Black Rhodium?

Rhodium is a very rare, naturally occurring member of the platinum group and is actually one of the most expensive precious metals. It’s extremely tough and is able to resist corrosion and scratches and provides a lasting darkened color to your jewelry.


Gemstones & Pearls

What gemstones do you use in your jewelry and are they real?

We use a wide variety of natural gemstones including raw diamonds, pave-set diamonds, labradorite, pyrite, black spinel, moonstone, silverite, druzy, geodes, and matte-finish onyx. Our gemstones are 100% real. Some have a coating to enhance the sparkle or shine but we guarantee it will not flake, peel, or rub off. Tracy hand picks each strand of gemstones and has many varieties custom-cut for her designs.

What kind of pearls do you use in your jewelry and are they real?

The pearls we use vary based on the design but are 100% real and include freshwater cultured pearls, akoya, baroque, and keshi varieties. Tracy hand picks each strand of pearls choosing only those with the highest lustre and shine.


Care Instructions

What should I know about wearing your jewelry?
We recommend you always remove your fine jewelry before sleeping, swimming, bathing, participating in sports, and before starting activities where you might get overheated like house cleaning. Always avoid contact with household chemicals, perfumes, hairsprays, and alcohol-based hand sanitizers, such as Purell®, which can completely strip the oxidation from your jewelry in seconds.
What is the best way to store your jewelry?
We recommend storing your jewelry in an air-tight bag, away from moisture and light. This will help keep your 14K gold fill, 14K vermeil, polished silver and oxidized silver pieces looking as great as when your customers first brought them home
What is the best way to clean your jewelry?
To clean your 14K gold fill, 14K vermeil, polished silver and oxidized silver jewelry, we recommend using a mild dishwashing liquid, such as Dawn®, but only when diluted in lukewarm water and never applied directly to your jewelry.  Dip your jewelry in the water/mild soap bath for just a moment; then rinse. Pat gently to dry, using a soft, dry cotton cloth. Do not submerge gemstones or pearls in the water/mild soap bath; instead, rub them gently using a soft, dry cotton cloth.
What should I NEVER do with your jewelry?
Never use chemical cleaners (including chemically treated polishing cloths designed for polishing sterling silver jewelry) on your oxidized jewelry as they can strip the darkened portions. Always avoid direct contact with perfumes, hairsprays, and alcohol-based hand sanitizers, such as Purell®, which can completely strip the oxidation from your jewelry in seconds.
How do I remove tarnish from your polished sterling silver jewelry?
To remove tarnish from your polished sterling silver jewelry, you can use a Sunshine® polishing cloth, available at fine jewelers everywhere. These are non-staining and easy-to-use cloths which remove tarnish from sterling silver, leaving a deep, long-lasting luster. Out of all the polishing cloths available, this one is by far our favorite. To use: Be sure the item to be cleaned is free from dust and other abrasives. Then very gently rub the surface to be polished. Each cloth is impregnated with special chemical cleansing agents and non-scratching micro-abrasives.

Wholesale Accounts

How do I apply for a wholesale account?

Please click here to fill out our Wholesale Account Application from. You will receive a response in 1 to 2 business days.
Once your account is approved, you will receive an email with a private link to set up your website buyer account.

How do I log into the website?
Once you have a wholesale account with us, we will send you a private link to create your log in account.
If you have not received your link, please contact us.
If you already have a website buyer account with a login account, click here to log in.
What are the benefits of creating a website log in account?
We have built in an area of our website dedicated to our wholesale buyers. When you log in you will be able to build your purchasing list gradually, easily search and browse the collections and access past orders so you can easily re-stock your store. To create your log in, you must have an account with us first before receiving the private link to access the private wholesale area.
Don't have an account with us? You can easily apply for your wholesale account here.
How do I print a page from your website?
For best results, please use Safari or Chrome browsers to view and print from our website.
For more information about wholesale accounts, log in and go to the Wholesale section of our website.
Where do I access the wholesale area of your website?
Please log in to your account first to access the wholesale portion of the site. Logging in will give you access to Wholesale FAQ, Display Program details, Terms & Conditions and upcoming events.
How do I reset my password?
Please try the "forgot my password" link next to the Submit button in the log in page. If you already have an account with us, you can call with your store name and email associated with the account and we can send you an email with a link to reset your password.

For more information about your wholesale account including past orders and draft orders, log in with your account and go to the Wholesale section of our website.