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Wholesale FAQ

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About us

What is it like to work with you?
We think it’s time you experienced exceptional customer service. You provide amazing service to your customers every day and we feel you deserve nothing less from the vendors you choose to work with. Are your suppliers there for you when you need them? If you need to do a small amount of stock balancing do they help solve the problem? Can they customize styles for your clients and do they ship special orders in about one week? Do they support your sales efforts with a full branding package to clearly define the line? Are they able to consistently add new designs but continue to make the ones that sell best for your store? Are they willing to do what it takes to make their line work for you? As your supplier, we are there for you when you need us and will help you to successfully meet your clients’ needs. Talk with us. We may be exactly what you have been looking for.
Do you sell directly to consumers?
In 2012 when we first began selling wholesale, we made the decision that our business would focus strictly on wholesale accounts.  Stores deserve to work with vendors who choose not to compete with them for the retail customer. We do everything we can to support you in your efforts to sell our brand, not compete with you.
Where is your jewelry made?
All of our designs are handmade in the USA, in our studio in Central Florida. We have a team of highly trained metalsmiths and artisans who work full-time making the beautiful jewelry we sell.
How long has your company been in business?
Tracy Arrington Studios was founded in 2012.
What types of stores carry your brand?
Jewelry Stores, Art Galleries, Specialty Retailers, Resorts, and Museums.
What is the best way to get in touch with you?
You can contact us by phone 407-342-9218 or by email at tracy@tracyarringtonstudios.com. We are in the studio Monday through Friday from 10am to 6pm (EST).
What is your shipping address?
Tracy Arrington Studios
1629 Boulder Creek Ct.
Apopka, FL 32712

Ordering

How do I know where to start?
We find the best strategy for placing an order involves the following steps:

1. Determine what you are looking for in a line; are there certain looks, sizes, gemstones or metals that sell really well in your store?

2. Consider your retail “sweet spot.” You want to make sure a good percentage of your order hits that spot but you need to have pieces above and below that spot as well.

3. Make sure you have at least one really amazing statement piece that sets the stage for the entire collection and gives your customers something to aspire to.

4. Make sure you include a variety of necklace lengths and scales; this will allow you to demonstrate the layering effect and bring customers back into your store for additional styles.

5. Always have a few less expensive pieces you can use to up-sell. We recommend starting out with a very cohesive group of pieces from no more than 2-3 collections. We have found that bringing in too much variety in metals and gemstones in your first order can actually work against you. Instead, put together a collection with pieces that coordinate really well together and encourage your customer to buy multiple pieces.
How do I place an order?
The easiest way to place an order is to create your online account and log onto our website. Here, you can view designs by category, collection, or price point.  We also offer a robust set of tools to search, filter and help you find exactly what you are looking for. We are always happy to be of assistance, however, we encourage you to order using our secure, wholesale only website as you’ll find there are many benefits including being able to see all of your past orders.
Apply for a wholesale account or contact us if you are an existing customer to receive a private link to create your account.
What is your minimum order?
We have a wide range of wholesale pricing, from $20 for a small pair of upsell earrings to a larger piece with pavé-set diamonds for $350. The bulk of our wholesale prices range from $40 to $175 and we recommend a markup of 2.2 to 2.5 depending on your location and client base.
Prices are subject to change without notice.
How much should I expect to invest to have a good collection for my customers?
We have found that in order to build a collection that will attract attention, our customers usually spend between $2000 and $3500.  Depending on the pieces you choose and the amount of space you plan to devote, we recommend a minimum of 25-35 pieces to get the best results.
What are your best sellers?
We realize that best sellers vary based on store and location but you can start with our best sellers collection.
Do you offer customization for your designs?
We are happy to make certain customizations to your pieces like changing a gemstone, a chain, or a finish. Please understand all special orders are made to your specifications and therefore cannot be returned or exchanged.
What is your turn around time?
Initial orders generally take 3-4 weeks. We strive to ship re-orders within 2 weeks from the time we receive the order. However, Spring and Fall are our busiest times of the year and orders can get backed up after several trade shows. To make sure you have your order when you need it we suggest you place your order as early as possible with your desired ship date. Please understand that each piece is hand-fabricated and we work hard to complete your order as quickly as possible.
Do you offer stock balancing?
We encourage stores to try new items and understand there may be times when certain styles aren’t selling. Please understand we have over 500 styles in many finishes and lengths available. Each order is hand-fabricated to your specific requirements and may not meet another customer’s needs. Out of respect for our partnership we will happily exchange merchandise in saleable condition within 6 month of invoice date.  All exchanges must be made at the time a new order is placed and cannot exceed 25% of the new order total. Customer is responsible for return shipping and insurance charges. Exchanges are not offered to any customer whose account is not current.
Do you protect territories?
We work with our stores to make sure they have a reasonable amount of protection for their territory. The specifics are determined on a case-by-case basis depending on area of the country. Our goal is not to be in every store in the country…it’s to be in the right stores.
Do you charge sales tax on wholesale orders?
All sales of tangible personal property to our customers are taxable. According to the Florida Department of Revenue, we must maintain documentation to support all exempt transactions for a minimum of three years.  Therefore, you must provide your current Sales Tax Certificate to ensure that you will not be charged sales tax.
What payment methods do you accept?
We accept American Express, Visa, MasterCard, Discover, and Company Checks. You are also welcome to apply for Net 30 Terms. Click here for an application.
What shipping options do you offer?
We ship UPS 2-Day Air with insurance. Because we use a shipping consolidator, we are able to offer you this service for less than the cost of regular UPS Ground with insurance. Shipping generally costs about 1-2% of the value of your order. Special orders and repairs are shipped USPS unless UPS 2-Day Air is requested.
Do you ship internationally?
Yes, we are able to ship to most countries. You will be responsible for all taxes and duties and for paying the freight directly to the carrier of your choice.
Do you drop ship?
Yes, we are happy to drop ship an order to your customer. Please make sure to include the customer’s shipping address and phone number when you submit the order. We drop ship using USPS Priority Mail for a flat rate of $8.

Special Orders & Repairs

Can I place a special order?
Absolutely. If your customer would like a specific design you don’t have in stock or a different length in a design you have available, just give us a call. We can generally ship a special order within about one week.
If my customer loses an earring can you make a replacement?
Yes, we can. In fact, we have a very generous earring replacement policy. If your customer loses an earring, the first time it’s on us (diamond styles excluded). We will need to have the original earring to make a perfect match for your customer. Replacement earrings are generally shipped back to you in approximately one week. An $8 shipping fee will be billed to your account.
What if I need a repair?
If an item purchased from us is in need of repair please contact us by email tracy@tracyarringtonstudios.com or phone 407-342-9218. All repairs require a Return Authorization. Please call us to obtain an RA number before shipping your merchandise back so we can know to expect it. We are not responsible for any lost or damaged packages, so please be sure to insure your package for the full value of the piece. We do our best to ship repairs within one week of the time we receive them. For repairs of merchandise purchased more than 12 months ago, we charge a $8 fee for shipping your return back to you once the repair is completed.

Order Changes & Cancellations

What if I need to make changes to or cancel my order?
Everything we produce is made in the USA to your specifications by our team of skilled metalsmiths and artisans. We ask that if you find it necessary to make any changes to your order you let us know within 5 business days of the date the order is placed. Please understand that once production of your order has begun we are unable to accept cancellations or changes.

Display Program sets must be paid in full when your order is placed. There are no refunds, exchanges or returns once the order is placed and paid in full.
Do you allow exchanges on customized items?
Unfortunately, all custom items are made to your specification and cannot be exchanged or returned.

Selling Aids

Do you offer displays for your jewelry?
Yes, we have a custom branded display program. Click here for details.
What if my store doesn’t have a way to accommodate your store display set but we still want to sell your jewelry as a branded line?
We offer custom branded logo blocks at no charge. These are shipped with your first wholesale order and can be used to help create a cohesive branded display. We can also provide custom signage for a small fee.
Do you offer professional images of your jewelry?
We use a professional photographer to photograph all of our designs including product images on a white background, model images, and lifestyle images. These are available to all of our stocking stores for advertising, social media, and website use in both low-res jpgs and hi-res tiff files. We can provide you with our logo in jpg, tiff, or EPS file formats.
Can you provide us with images for advertising your line?
Many of our customers advertise in magazines and publications and they need to provide print-ready files to the publisher. We work with a graphic design firm who designs and produces all of our advertising materials. We have arranged for them to provide very reasonably priced advertising solutions using our imagery to fit your needs. If you would like to know more about this service please call us at 407-342-9218 so that we can help you design an eye-catching ad that will bring customers into your store.
Do you offer literature we can provide to our customers that will help them become better acquainted with your line?
When stores introduce our line to their customers for the first time, we feel it is important to help reinforce it with a custom designed postcard that can be mailed, emailed (as a pdf), handed out in store, or used as a bag stuffer. We have designed a beautiful oversized postcard that can be branded with your store name, address, phone number, and even a short phrase or two. We add images of items you have decided to carry and the final printed piece is truly customized for you. We cover the design and photography costs for these cards and you only pay for the printing which is approximately $50 plus shipping for 50 cards. The PDF version is included at no additional charge.
How often do you introduce new designs?
We introduce new designs in January and July for the upcoming season. From time to time we offer smaller collections in the spring or fall and limited production or one-of-a-kind pieces throughout the year. These are featured in an email and are available exclusively on our website. Limited edition pieces are available while quantities last.
Do you have any other tips for selling your brand?
Get creative! Send out emails with imagery and get people excited about coming to see what you just got in. Have your customers make a wish list of pieces they are most interested in. Make sure your associates understand the key points to focus on when selling the line including comfort, wearability, and layering opportunities. They should let your customers know the brand is hand-fabricated in the USA by studio artists who love what they do. Tell them about the inspiration for the line and let them know that the necklace or bracelet that is a bit too short or long can be customized to fit them perfectly in about one week. Most of all, encourage them to try on multiple pieces and have fun with the line.
Are you able to prepare a plan-o-gram for our cases?
With a minimum order of $2500 we are happy to create a plan-o-gram for your cases to provide you with the best layout for sell through and up-sell opportunities.

Wholesale Accounts

How do I print a page from your website?
For best results, please use Safari or Chrome browsers to view and print from our website.
Do you exhibit at wholesale trade shows? 
We do. Our show schedule changes annually so make sure to check the Wholesale Page on our website to see which shows we plan to attend this year.
If I don’t attend trade shows how can I see your workmanship in person?
If you aren’t able to see us at a trade show don’t worry; there are still plenty of ways to work with us. If you aren’t a current customer or aren’t familiar with our work, we are happy to send you a Look Box which will allow you to see the amazing quality of our work in person. If you are a current customer, we can send you a Look Box with our newest designs to help you decide which pieces you want to include in your next order.

Metals & Finishes

What is 14K Gold Filled and does it last?

Gold filled is an amazing, great quality alternative to karat gold. It is made by pressure bonding a thick layer of 14K gold to an alloy, such as rhodium (a member of the platinum family) or brass. It has 100% more gold than plating and by government regulation, is required to be at least 5% karat gold by weight.  Gold filled is much more valuable and tarnish resistant than gold plated.  It does not flake, rub off, peel, crack or turn your skin green or black. As a matter of fact, most people who can wear gold can also wear gold filled without worries of any allergic reaction to the jewelry.  Gold filled jewelry is an economical alternative to solid gold. It looks like karat gold because everything you can see and touch is karat gold. Gold filled items are generally considered lifetime products: they offer many the same characteristics as solid gold such as strength, durability and beauty…but at a fraction of the cost!

What is 14K Gold Vermeil?

Vermeil is a precious metal made of sterling silver with a 14K gold overlay.  Vermeil is delicate and the gold can and will wear off over time, however, we use a thicker layer of gold than many other companies to ensure your piece will last as long as possible.

What is Sterling Silver?

Sterling silver is an alloy which means it contains more than one metal. Our sterling consists of 92.5 percent pure silver and 7.5% of another alloy containing copper and/or brass. This is much different than silver plating, where a layer of silver is placed over another metal or alloy, and can be scraped off and tarnishes easily.

What is Black Rhodium?

Rhodium is a very rare, naturally occurring member of the platinum group and is actually one of the most expensive precious metals. It’s extremely tough and is able to resist corrosion and scratches and provides a lasting darkened color to your jewelry.


Gemstones & Pearls

What gemstones do you use in your jewelry and are they real?

We use a wide variety of natural gemstones including raw diamonds, pave-set diamonds, labradorite, pyrite, black spinel, moonstone, sapphire, druzy, geodes, and pearls. Our gemstones are 100% real. Some have a coating to enhance the sparkle or shine but we guarantee it will not flake, peel, or rub off. We hand pick each strand of gemstones and have many varieties custom-cut for our designs.

What kind of pearls do you use in your jewelry and are they real?

The pearls we use vary based on the design but are 100% real and include freshwater cultured pearls, akoya, baroque, and keshi varieties. We hand pick each strand of pearls choosing only those with the highest lustre and shine.


Care Instructions

What should I know about wearing your jewelry?
We recommend you always remove your fine jewelry before sleeping, swimming, bathing, participating in sports, and before starting activities where you might get overheated like house cleaning. Always avoid contact with household chemicals, perfumes, hairsprays, and alcohol-based hand sanitizers, such as Purell®, which can completely strip the darkening from your jewelry in seconds.
What is the best way to store your jewelry?
We recommend storing your jewelry in an air-tight bag, away from moisture and light. This will help keep your 14K gold fill, 14K vermeil, polished silver and oxidized silver pieces looking as great as when your customers first brought them home
What is the best way to clean your jewelry?
To clean your 14K gold fill, 14K vermeil, polished silver and oxidized silver jewelry, we recommend using a mild dishwashing liquid, such as Dawn®, but only when diluted in lukewarm water and never applied directly to your jewelry.  Dip your jewelry in the water/mild soap bath for just a moment; then rinse. Pat gently to dry, using a soft, dry cotton cloth. Do not submerge gemstones or pearls in the water/mild soap bath; instead, rub them gently using a soft, dry cotton cloth.
What should I not do with your jewelry?
Never use chemical cleaners (including chemically treated polishing cloths designed for polishing sterling silver jewelry) on your darkened jewelry as they can strip the finish. Always avoid direct contact with perfumes, hairsprays, and alcohol-based hand sanitizers, such as Purell®.
How do I remove tarnish from your polished sterling silver jewelry?
To remove tarnish from your polished sterling silver jewelry, you can use a Sunshine® polishing cloth, available at fine jewelers everywhere. These are non-staining and easy-to-use cloths which remove tarnish from sterling silver, leaving a deep, long-lasting luster. Out of all the polishing cloths available, this one is by far our favorite. To use: Be sure the item to be cleaned is free from dust and other abrasives. Then very gently rub the surface to be polished. Each cloth is impregnated with special chemical cleansing agents and non-scratching micro-abrasives.